How can we help?
Everything you need to set up and run FamilyProtect, step by step.
Getting started
From signing up to your first protected PC.
- Getting started with FamilyProtect
Set up FamilyProtect in about ten minutes: create your account, verify your email, subscribe, and protect your first family PC.
Devices
Installing on family PCs and removing devices.
- Installing FamilyProtect on a Windows PC
Add a Windows PC from your dashboard: download the installer or type a short link on the PC itself, run it once as an administrator, and it is protected.
- Putting your child on a standard Windows account
A Standard Windows account is what makes FamilyProtect impossible for your child to switch off. Here's how to set one up safely, without losing anything.
Staying safe
What we block, and how to talk to your kids about it.
- What does parental control software block? A category guide
What parental control software blocks on a Windows PC: adult content, drugs, gambling, violence, and security threats, plus calm ways to talk about it.
- How to talk to your kid about adult content
Your child saw adult content, or a site was blocked. Here is what to say, what not to say, and how FamilyProtect blocks it on every family PC.
- Kids and online gambling: how to spot it and talk about it
Loot boxes, betting sites, and casino games aimed at children. How to spot gambling behaviour early, what to say, and how FamilyProtect blocks it.
- Talking to your kid about drugs and vaping online
Vape shops, drug forums, and dealers on social apps. What FamilyProtect blocks, and how to have a drugs conversation your child will actually join.
- Graphic violence and weapons online: a parent's guide
Gore videos, weapons sites, and extremist content reach children through recommendations, not searches. What FamilyProtect blocks and how to respond.
- Malware, scams, and phishing: keeping their device safe
How malware actually reaches a child's PC, why antivirus is not enough, and how FamilyProtect blocks threats before the page ever loads.
- Roblox executors and game cheats: the malware risk
Executors, script hubs, and key-gate links promise free cheats. What they actually install, why they ask kids to disable protection, and how to respond.
- When kids try to bypass web filters: what to know
A Filter-bypass attempt appeared on your Blocked sites page. What it means, why it is usually not defiance, and how to respond without starting an arms race.
- Misinformation and fake news: helping kids think critically
Why children believe what they read online, how recommendation feeds reward outrage, and four questions that build a lasting habit of scepticism.
- Deceptive ads and scams aimed at kids
Fake download buttons, free-robux generators, and you-have-won pop-ups. How these ads are designed to beat a child's judgement, and what to teach instead.
- AI homework help vs cheating: talking to your kid
Where does AI help stop and cheating start? A calm framework for parents, plus what FamilyProtect blocks and why essay mills are a different problem.
- Profanity and mature language online: what parents can do
Swearing in games, chats, and videos. Why profanity blocks are worth noticing rather than reacting to, and what they usually tell you about where your child is.
- Risky online activities: a parent's guide
Dares, challenges, account trading, and strangers offering help. What the Risky activities category covers, and when a single block becomes a pattern.
Billing & account
Your subscription, payments, and account settings.
- Managing your subscription and billing
FamilyProtect is one flat monthly plan. Update your card, view invoices, cancel, or close your account, all from your dashboard.
- Blocked sites detail: see every site, time, and trend
Blocked sites detail is a paid add-on: every blocked site, the exact time it happened, and how often it recurs, per device, on top of the free summary.
Can't find what you need? Get in touch and a human will help.