Managing your subscription and billing

FamilyProtect is one flat monthly plan covering every device in your family, and everything about it is managed from the Manage billing button in your dashboard. No tiers, no per-device charges, cancel anytime. Here’s how each part works.

Does FamilyProtect have a free trial?

Yes. Every plan starts with a 14-day free trial. You add a card up front, but you are not charged until the trial ends. Cancel any time before then and you are not charged at all. We email you a few days before the trial ends, so there are no surprises.

Where do I manage my payment details?

Sign in to your dashboard and click Manage billing. This opens a secure billing portal run by our payment provider, where you can:

update or replace your card,
see and download every invoice,
cancel your subscription.

FamilyProtect never sees or stores your card number. Payment details live with our payment provider from checkout onwards.

How much does it cost?

One flat monthly price. One subscription covers all of your family’s devices and every protection in the catalogue. If you want more detail than that, Blocked sites detail is an optional add-on with the exact sites, times, and trends behind each block. The pricing page has the full breakdown.

What happens if a payment fails?

Your family’s devices stay protected. A missed payment never strips protection off a child’s PC. Instead, your account is paused: the dashboard shows that your subscription is inactive, and changes (new devices, toggling protections) are locked until payment is sorted. Click Reactivate on the dashboard banner, fix the card in the billing portal, and everything unlocks again.

How do I cancel?

Click Manage billing and choose cancel in the billing portal. Your subscription is set to end on your next billing date, and your family stays fully protected until then, because you have already paid for that time. Your account and all of its data are kept, so if you change your mind you can resubscribe and pick up right where you left off. We do not charge you again, and we do not issue partial refunds for the current period.

Cancelling stops future charges but keeps your account and devices in place. If you want everything gone, that is account deletion, below.

How do I delete my account completely?

Account deletion is scheduled, not instant, so you never lose protection you have paid for and you always have a way back if you change your mind.

Here is how it works:

You stay protected until the end of your paid period. When you delete, your family’s devices keep working exactly as before, right up to your next billing date. Nothing is switched off early.
On that date everything is removed for good. Your devices are released, every family member is removed, your subscription ends, and all of your data is erased. This step cannot be undone.
You can change your mind any time before that date. Open your dashboard and click Keep my account, and the deletion is called off with nothing lost. We also email you three days before the date as a reminder.
Only the account owner can delete, and only after confirming with a password, your typed family name, and a one-time code, so it can never happen by accident.

You do not need to remove your devices first. They stay protected during the wait and are released automatically on the deletion date. We do not issue partial refunds, so nothing more is charged.

If your subscription has already lapsed and there is nothing left to wait for, deletion happens straight away instead.

Who do I contact about a billing problem?

Get in touch with the email address on the account. Duplicate charges, or anything that looks wrong on an invoice, we will put it right.