Managing your subscription and billing
FamilyProtect is one flat monthly plan covering every device in your family, and everything about it is managed from the Manage billing button in your dashboard. No tiers, no per-device charges, cancel anytime. Here’s how each part works.
Where do I manage my payment details?
Sign in to your dashboard and click Manage billing. This opens a secure billing portal run by Stripe, our payment provider, where you can:
- update or replace your card,
- see and download every invoice,
- cancel your subscription.
FamilyProtect never sees or stores your card number. Payment details live with Stripe from checkout onwards.
How much does it cost?
One flat monthly price. One subscription covers all of your family’s devices and every protection in the catalogue, with no add-ons. The pricing page has the full breakdown.
What happens if a payment fails?
Your family’s devices stay protected. A missed payment never strips protection off a child’s PC. Instead, your account is paused: the dashboard shows that your subscription is inactive, and changes (new devices, toggling protections) are locked until payment is sorted. Click Reactivate on the dashboard banner, fix the card in the billing portal, and everything unlocks again.
How do I cancel?
Click Manage billing and choose cancel in the billing portal. The same pause behaviour applies: devices already protected stay protected, but you can’t make changes while the subscription is inactive. If you change your mind later, reactivating from the dashboard picks up right where you left off.
Cancelling stops future charges but keeps your account and devices in place. If you want everything gone, that’s account deletion, below.
How do I delete my account completely?
Account deletion removes everything: your devices are released, your subscription is cancelled, your data is erased, and any unused time on your current month is automatically refunded to your card.
Two things to know before you start:
- Remove your devices first. Deletion is blocked while any PC is still enrolled, because we won’t leave a family’s computer locked down with no way to manage it. Use Remove device next to each PC in your dashboard; each one takes a few minutes to fully release.
- Only the account owner can delete. You’ll confirm with your password and by typing your family name, so it can’t happen by accident.
Once the roster is empty, the delete option is in your dashboard’s account settings. Deletion is permanent: there is no undo and no recovery of the data afterwards.
Who do I contact about a billing problem?
Get in touch with the email address on the account. Refunds beyond the automatic deletion refund, duplicate charges, or anything that looks wrong on an invoice, we’ll put it right.