Our privacy boundary, in plain English
FamilyProtect enforces safety rules; it is not a covert monitoring tool. We can see what we need to keep the filtering working: which devices are protected, whether each protection is passing, and the sites devices try to reach so we can block the harmful ones. We do not read messages, log keystrokes, or touch a camera or microphone. Here is exactly where the line sits, in plain words.
What can FamilyProtect see?
Only what is needed to deliver the protection you turned on. From each protected device, our software reports:
- Device status. The operating system, whether the protection agent is installed and running, and whether each protection you enabled is currently passing or failing. This is what lets your dashboard show the true state of a device instead of a hopeful guess.
- The sites devices try to reach. The domains a device asks for, so the filter can allow the safe ones and block the harmful ones. This is used to enforce and show filtering, not to build an advertising profile.
- Which protections are on and the results of the checks that confirm they are working.
- Your account details. The account owner’s email and billing status. Payments are handled by Stripe, so we never store card numbers.
What does FamilyProtect refuse to collect?
The things a surveillance tool would go for, and we do not:
- The contents of messages, in any app.
- Keystrokes. No keylogger, ever.
- Photos, camera, or microphone data.
- A child’s personal social-media content.
We block categories of content and enforce the settings you choose. We do not read your child’s private life to do it. That is the whole distinction between enforcement and surveillance, and it is a line we built the product around rather than a setting you have to find.
Why draw the line there?
Because the goal is a safer child, not a watched one, and those are not the same thing. A tool that reads everything teaches a kid they are under constant inspection, which pushes the risky parts of their life further out of sight. A tool that quietly holds a content floor, and stays out of their conversations, leaves room for the trust that actually keeps them safe. That belief is why the product exists at all, which we wrote about in why we built FamilyProtect.
There is an honest limit that comes with this line, and we would rather say it plainly: because we do not read messages, FamilyProtect does not catch everything that happens in private chats. We think that trade is the right one. Filtering handles the content; you and your child handle the conversation.
How long is anything kept?
Device status and configuration are kept while your account is active, so the dashboard reflects reality. The record of sites devices tried to reach is kept only for the short operational window filtering and troubleshooting actually need. When you delete your account, your household’s data is removed as part of account teardown. You can review what is held, correct it, or delete it at any time. The full detail, including your rights, is in our Privacy Policy.
The short version
We collect the minimum required to filter and to show you honest device status, and nothing that would make this a spying tool. If a feature would cross from enforcement into surveillance, we do not build it.
Want protection that keeps this boundary on your own family’s PCs? Start your 14-day free trial.